Frequently Asked Questions

We are proud to be an authorized dealer for all of the products we sell. This means that we have a direct relationship with the manufacturers of the products we carry, and all of our products are sourced directly from them.

Being an authorized dealer means that we are able to offer you the best prices on all of our products, and you can rest assured that you are receiving authentic, high-quality products. Additionally, as an authorized dealer, all of our products come with the full manufacturer’s warranty, which gives you added peace of mind when making a purchase.

When you purchase a product from us, you can be confident that you are receiving a genuine product that is backed by the manufacturer’s warranty. This means that if you experience any issues with your product, you can contact us for assistance in resolving the issue, or you can contact the manufacturer directly using the information provided on the product packaging.

We take great pride in our status as an authorized dealer, and we are committed to providing our customers with the best possible products and customer service. If you have any questions about our authorized dealer status or the products we carry, please do not hesitate to contact us.

We’re located in South California and are proud to be an authorized dealer for many top brands. While we strive to keep a wide variety of products in stock, not all items are available for immediate purchase at our location. However, we offer convenient shipping options for all of our products to ensure that our customers can receive the products they need, regardless of their location.

Some of our products are shipped directly from the manufacturer to ensure that our customers receive the freshest and most up-to-date products available. Brands like Garmin and Fusion are often shipped from Florida US, which is where their headquarters are located. We offer ground shipping options for these products which usually take between 1-7 days, depending on your location.

When you place an order with us, we will provide you with an estimated delivery date based on the availability of the product and the shipping method you choose. We offer a variety of shipping options to fit your needs and budget, including standard and expedited shipping.

If you have any questions about our shipping policies or would like to inquire about the availability of a specific product, please don’t hesitate to contact us. Our knowledgeable and friendly customer service team is always happy to assist you and help you find the products you need, no matter where you’re located.

At Karibou Marine & Boating Supplies, we take pride in being a brand dealer and providing our customers with high-quality products from original manufacturers. We understand that a reliable warranty is an important factor when purchasing a product, and we want our customers to feel confident in their purchase.

All of our products come with a warranty provided by the original brand or manufacturer. This ensures that any defects or issues with the product can be addressed promptly and professionally. If you ever encounter an issue with your product, simply refer to the warranty information provided by the brand or manufacturer.

In addition, we always include the contact information for the manufacturer on the product box, so you can reach out to them directly if needed. This provides you with an extra layer of support and peace of mind in case you ever have questions or concerns about your product.

We understand that a product warranty is an important consideration when making a purchase, and we strive to provide our customers with the best possible support and service. Whether you need to contact the manufacturer directly or work with us, we are here to help you with any questions or issues that may arise.

In today’s world, online shopping has become a preferred mode of purchasing products for many people. However, online scams and fraudulent websites are also on the rise, causing people to be cautious about making purchases from unknown websites. As a result, legitimate businesses are sometimes wrongly accused of being scams. This is the case with Arya Life USA Inc., a California-based company that sells marine and boating parts under the brand name Karibou (Karibou Marine & Boating Supplies – karibouusa.com).

To clear the air and dispel any doubts about its legitimacy, Arya Life USA Inc. wants to inform its customers and potential buyers that it is a registered company in California, USA. The company’s brand name, Karibou, is also registered with the United States Patent and Trademark Office (USPTO), under the application number 97406504.

Arya Life USA Inc. takes pride in offering high-quality marine and boating parts to its customers. Its products are sourced from reliable suppliers, and the company ensures that all products meet the required quality standards. As a registered company, Arya Life USA Inc. complies with all the legal requirements of doing business in California and the United States.

The company understands that customers may be wary of purchasing products online from unknown websites. That’s why Arya Life USA Inc. wants to assure its customers that it is not a scam website. Customers can check the company’s registration details and trademark registration on the USPTO website to verify its legitimacy.

In conclusion, Arya Life USA Inc. is a legitimate company that sells marine and boating parts under the brand name Karibou. As a registered business in California, the company complies with all legal requirements, and its products meet the required quality standards. Customers can purchase with confidence from the Karibou website without worrying about scams or fraudulent activities.

You pay via PayPal or Stripe, your payment information will be stored and secured by those payment processing companies. These companies use advanced security measures to protect your payment information, and they comply with industry-standard security requirements and regulations to ensure the safety and confidentiality of your data. You can trust that your payment information will be secure when you use these payment processing services.

A: Yes, you can use different billing and shipping addresses. We offer the flexibility to have the billing address separate from the shipping address for gifting purposes. To ensure secure payment processing, we utilize bank 3D secure check. In some cases, the bank may contact you to verify the provided information for added security. If you encounter any payment issues, kindly reach out to your bank for assistance. We strive to make your shopping experience smooth and secure.

Option 1. order from karibouusa.com

We do not take credit or debit card information over the phone for security reasons. We recommend using our secure online payment options, such as PayPal or Stripe, to make a payment. Alternatively, you may be able to make a payment through other available payment methods on our website. If you have any questions or concerns regarding payment methods, please contact our customer service team for assistance.

You can place an order online and then call us to confirm the order. Our customer service team can assist you with confirming your order and answer any questions you may have.

Option 2. Send order form to us. 

If you are experiencing difficulties with online payment, we have an alternative option available. You can download our order form from our website, fill in the required items along with your payment information, and kindly sign the form. Once completed, please send the form back to our email address at [email protected]. Our team will promptly process your order and assist you further.
Download order form here

A: Yes, you can pay via PayPal. Simply select PayPal as your payment method when you are at the checkout page.

If your order payment fails, it could be due to various reasons such as insufficient funds, incorrect payment information, or a payment block by your bank. If your payment is blocked by your bank, we may not be able to determine the specific reason for the block due to privacy and security reasons. In this case, we recommend that you contact your bank to obtain more information or try using a different payment method to complete your order.

If you continue to experience issues with payment, please contact our customer service team for assistance. We will do our best to help you resolve any payment-related issues and ensure that your order is processed successfully. However, please note that if we need to perform additional verification or background checks on your payment via human with bank, it may take a couple of business days to complete the process. We appreciate your patience and understanding as we work to ensure the security and integrity of our payment system. If you have any questions or concerns about your payment, please do not hesitate to contact our customer service team for assistance.

At our company, we understand the importance of providing customers with a wide range of payment options. That’s why we accept various payment methods, including credit and debit cards like Visa, MasterCard, American Express, and Discovery, as well as digital wallet options like PayPal, Apple Pay, and Google Pay. We also offer no-interest payment options like Afterpay and Affirm for customers who prefer to pay in installments.

Our payment system is highly secure, and we use Stripe.com/Paypal as our credit card system provider. Stripe.com is one of the most reputable and reliable payment processors in the industry, with advanced security features like fraud detection and prevention, encryption, and secure data storage. By choosing a trusted payment system provider and implementing advanced security features, we can ensure that our customers’ payment information is protected at all times.

We prioritize our customers’ privacy and security by using Stripe.com as our credit card system provider. All personal payment information is stored securely and confidentially by Stripe.com, and we have no right to view or use it. By using a reputable payment system provider, we can offer our customers peace of mind when making payments.

A: Yes, we sell our products on Walmart, Amazon, and eBay. If you prefer to place an order through those platforms, we can provide you with a list of available products. However, please note that we have to use the manufacturer’s suggested retail price (MSRP) and add a 15% fee on top of it to cover the platform’s fees. Additionally, these platforms will add sales tax on top of the price. If you want to save money, we recommend ordering directly from our site. By doing so, you can take advantage of our competitive pricing and avoid additional fees and taxes. You can save big by ordering directly from us.

Products Questions

Q. Do you need a roof rack for this device?

A. Preferably you would need roof racks to haul anything on your roof. If you don’t have, then we suggest our Universal Soft Racks

Q. Is the tooth or buckle part metal?

A. The tooth is metal but the buckle is silicone. These are great because you don’t have to worry about them scratching your car.

Q. What is the width of the straps?

A. It is 1″ Wide

Q. Would it be possible to transport 2 wavestorms with this system?

A. Yes that would work fine.

Q. Will this system work with Paddleboards?

A. Short trips at slower speeds under 40 miles per hour should be fine. I drove from California to Washington with an 8 foot surfboard at freeway speed. A paddleboard is bigger and will catch more wind so be careful.

Q. Does this come with 1 or 2 racks?

A. It comes as a set, so yes there are two racks inside

Q. Will the 27” version hold 3 longboards?

A. Yes it does

Q. Could this carry two 3”ish boogie boards?

A. Yes it could, no problem

Q. Does the rack come off easily when not in use?

A. The arms come off very easily. It’s a simple button that you push and pull out the arms. The brace that holds the arms has to stay. No need to take it off the bike and it will not bother you when riding.

Q. Do the arms on this rack adjust to different lengths? Do they move up or down to make it closer or farther away from the ground?

A. Yes and quite easily. This surf board rack works better than any I’ve ever had. You’ll be happy with it. Don’t expect it to be stylish looking because it’s not but very functional.

Q. Would this carry my 10 ft inflatable sup?

A. Yes it would, although we would recommend our Long Board Bike Rack as it’s a little heavier duty as it attaches to the back tire for added support for bigger boards.

Q. Would this rack work for an 8ft board?

A. Yes it would be perfect for an 8ft board!

Shipping

Q: What is “Best Way Ground” shipping method?

A: “Best Way Ground” is a basic Ground shipping method where we find the best carrier to ship the package to you. This method is offered for a fee or as a free shipping option depending on the promotion at the time of purchase.

Q: What is “Best Way Ground + Signature require” shipping method?

A: “Best Way Ground + Signature require” is a shipping method where the carrier requires a signature upon delivery. This method is offered for a fee and is a secure option to ensure the package is delivered to the correct recipient.

No, for “Best Way Ground” shipping method, we find the best carrier to ship the package to you. For other shipping methods offered, the carrier is calculated by UPS ,Fedex and USPS. and we charge the UPS Rate.

If you request a specific shipping method not listed on the website. Please contact us with your specific shipping request, and we will do our best to accommodate your needs. Additional fees may apply.

Flat rate shipping means that regardless of how many items are in your order, you will be charged a single flat rate shipping fee. In this case, the flat rate shipping fee is $12.95 without a signature and $19.95 with a signature required. This method is typically used by businesses to simplify their shipping fees and make it easier for customers to understand their shipping costs.

When we offer “Free Shipping” event is mean only applies to “Best Way Ground” shipping method. Free shipping not offered on all shipping methods.

Signature requirement is an additional security measure that we implement for orders that meet or exceed a certain value. For orders over $600, we require a signature upon delivery to ensure that the package is delivered to the correct recipient and to prevent the possibility of theft or loss. This helps to ensure that your package is securely delivered and arrives at the intended destination. We appreciate your understanding and cooperation in helping us maintain a safe and secure shopping experience for all of our customers.

We can ship international, Basically, we charge UPS shipping rates.

Please contact [email protected] before you place the order.

A: If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure a replacement or refund is issued to you.
Phone: 1-626-228-5021
Email: [email protected] or [email protected]

Yes, but we do not provide express service for the first order of new customers.
Any questions please call us. 626-228-5021

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